Looking for an opportunity to network and get to know our team members a little better? ASR Solutions will be attending the in.sight User Conference + Expo, held by TMW and PeopleNet, on September 25th through the 28th at the Gaylord Opryland Resort in Nashville TN. A chance to collaborate with customers, consultants and service…
Recently ASR Solutions worked with a client looking to make custom modifications to Totalmail forms to specifically track inbound eDVIR forms and create eDVIR reply forms. This would allow subsequent drivers to view previous eDVIR and confirm receipt, while also cleaning up the fields shown and incident created in TMWSuite. The eDVIR forms allow drivers…
A client recently approached us, seeking help with their TotalMail implementation. They had been live with the program for months, but were not seeing the kind of progress that they had hoped would be made with the system. One of their greatest struggles with utilizing their system was training dispatchers on how to understand the…
Sometimes Oil and Crude Haulers will see the following error arrive in their TotalMail system, “Workflow Crude Rejection”. Below is what it means and a solution for this error. How to identify: Crude Rejections will appear in the Inbox as a red error message stating: “Workflow Crude Rejection” What it is: Unlike most error messages,…
We’d like to walk you through a step by step process requested by a current client of ours, to change an order’s priority to Urgent in Fuel Dispatch. Typically in the TMWSuite setup a “High Priority” status can be utilized. This particular client requested a custom solution of ” Urgent” flagging be made available. This…
Sometimes in a client’s TotalMail system, they may see a Invalid Stops error crop up in the inbox. The following describes how to identify the error, what causes the error, and what to do to correct it. How to identify: A workflow message will show an error, and the Error Information will state: “Couldn’t find…
One of our Co – Founders, Scott Applefeld, has made another post to his personal blog that he would like to share here on the ASR Solutions website. You can read more below, or even visit his blog directly at www.scottapplefeld.com . Check back with us soon for more Team Member Features on other employees, plus be on…
TotalMail is a vital component in the line of communication between drivers and dispatchers. By using PeopleNet units installed in a driver’s tractor, TotalMail is able to send information about an order’s progress to TMW without having to be manually entered after a driver’s shift is over. However, like with all systems, even errors can…
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