A client recently approached us, seeking help with their TotalMail implementation. They had been live with the program for months, but were not seeing the kind of progress that they had hoped would be made with the system. One of their greatest struggles with utilizing their system was training dispatchers on how to understand the…
Sometimes in a client’s TotalMail system, they may see a Invalid Stops error crop up in the inbox. The following describes how to identify the error, what causes the error, and what to do to correct it. How to identify: A workflow message will show an error, and the Error Information will state: “Couldn’t find…
TotalMail is a vital component in the line of communication between drivers and dispatchers. By using PeopleNet units installed in a driver’s tractor, TotalMail is able to send information about an order’s progress to TMW without having to be manually entered after a driver’s shift is over. However, like with all systems, even errors can…
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